All our notebooks are made to order in our workshop in the UK. In general, it takes 48 hours to make your diary/planner or notebook (excluding weekends) before delivery, which takes an additional 2 to 8 days, regarding to the destination.
Yes, we deliver worldwide with tracking.
Sometimes our e-mails get lost in spam, so please check regularly! If you’ve completed your order and received an order number, your purchase has been registered.
Your account is debited automatically without any action on our part. Your order has been received and will be processed as soon as possible.
Tracking your order
As soon as your package is shipped, you will be notified by e-mail and receive a tracking number so you can follow its progress to your door. Don't forget to consult your messages!
Tracking updates can sometimes be delayed, especially when dealing with high numbers of orders. In any event, your order has left our workshops and should arrive shortly. However, please do contact us if nothing has changed after a few days.
Our returns policy lasts 14 days. If you enter the address incorrectly, you will be charged for postage costs to return the package.
Personalised items (including Mix & Match) cannot be returned.
To make a return, you must send us a receipt, proof of purchase or write to us at at firstname.lastname@example.org using the email address you used when ordering. More details about our returns policy here
Mix & Match allows you to select the cover and title of your choice. Notebook interiors are already defined and correspond to the products offered on our website.